SHIPPING
SHIPPING & HANDLING
RECEIVING TIME = PROCESSING TIME + SHIPPING TIME
WHAT IS THE PROCESSING TIME?
The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. It normally takes 5-7 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 5-20 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
*Once you place your order, we will immediately start preparing your order. It requires the participation of many people.
If you need to cancel your order, please contact us within 12 hours after placing your order. Because within five hours, the factory was already preparing the goods. If the application takes more than 12 hours, a 5% handling fee will be incurred.
If you need to cancel your order, please contact us within 12 hours after placing your order. Because within five hours, the factory was already preparing the goods. If the application takes more than 12 hours, a 5% handling fee will be incurred.
If you would like to cancel a back-ordered item in your order, simply send us your request by submitting a ticket, we will get back to you within 24 hours. We are unable to cancel, allow edits, or make address changes to orders that have already been shipped.
Thank you for your understanding and support.
SHIPPING TIME
A shipment takes 7-14 working days to arrive, please refer to the table below for various shipping times to international destinations.
| LOCATION | CONDITION | COST | DELIVERY TIME | SERVICE |
|---|---|---|---|---|
| US |
Above $39 $0 - $38.99 |
Free $7.99 |
5-14 working days | Standard |
| CA |
Above $39 $0 - $38.99 |
Free $8.99 |
5-14 working days | Standard |
| UK |
Above $39 $0 - $38.99 |
Free $7.99 |
5-14 working days | Standard |
| AU |
Above $39 $0 - $38.99 |
Free $7.99 |
5-14 working days | Standard |
| DE |
Above $39 $0 - $38.99 |
Free $7.99 |
5-14 working days | Standard |
| NZ |
Above $39 $0 - $38.99 |
Free $8.99 |
5-14 working days | Standard |
| FR |
Above $39 $0 - $38.99 |
Free $7.99 |
5-14 working days | Standard |
| IT |
Above $39 $0 - $38.99 |
Free $7.99 |
5-14 working days | Standard |
| ES |
Above $39 $0 - $38.99 |
Free $7.99 |
5-14 working days | Standard |
| EU |
Above $39 $0 - $38.99 |
Free $8.99 |
5-20 working days | Standard |
| Rest of World |
Above $39 $0 - $38.99 |
Free $10 |
10-30 working days | Standard |
* The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to an invalid address, the customs clearance procedures or other causes, regarding a potential delivery delay due to the impact of COVID -19.
*For Express Shipping: Possible tariffs and other possible related costs are borne by the customers.
ABOUT TAX
Taxes are included in the price if you are in the United States, Canada, United Kingdom, Australia, Germany, France, Italy, Spain, New Zealand, Andorra, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden. Kindly note that all packages are shipped from ensichic's Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country's Customs and shipping method. You may check with your local Customs Office for more information.